Shipping policy
# Shipping Policy
Thank you for shopping at The One Balance. We are dedicated to delivering your fine jewelry and talismans safely and efficiently worldwide.
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### 1. Order Processing Time
- All orders are processed within **2 to 5 business days** (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification with tracking details when your order has officially shipped.
- Handcrafted or personalized items may require additional crafting time, which will be stated on the respective product page.
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### 2. Shipping Rates & Delivery Estimates
We partner with reliable international carriers to ensure your orders arrive securely. Shipping charges for your order will be calculated and displayed at checkout.
- **Standard Shipping:** Estimated delivery within **10 to 18 business days**. (Free on orders over $100 USD)
- **Express Shipping:** Estimated delivery within **5 to 9 business days**.
*Please note: Delivery times are estimates and may vary slightly due to local customs clearance, remote destinations, or seasonal peak periods.*
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### 3. International Shipping & Customs Duties
We ship to most major international destinations including North America, Europe, Australia, and Asia.
- **Customs Duties & Taxes:** International shipments may be subject to import taxes, customs duties, and fees levied by the destination country once the shipment arrives.
- Unless otherwise specified at checkout, the recipient is responsible for all customs fees, taxes, and import charges in accordance with local regulations.
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### 4. Tracking Your Order
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and a tracking link. Please allow 24 to 48 hours for the tracking information to update with the carrier.
You can also track your shipment at any time via our **Track Your Order** page.
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### 5. Damaged, Lost, or Stolen Packages
- **Damaged Shipments:** If you receive your order in damaged condition, please take photos of the packaging and product, and contact us within **48 hours** of delivery at **onebalanceelan@gmail.com**. Please save all packaging materials and damaged goods.
- **Lost Shipments:** If your tracking has not updated for more than 10 business days or your parcel is marked as delivered but you have not received it, please contact our support team promptly so we can initiate an investigation with the carrier.
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### 6. Incorrect Address Disclaimer
Please ensure your shipping address is accurate and complete before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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### 7. Contact Us
If you have any questions or require assistance regarding the shipping status of your order, please reach out to us:
- **Email:** onebalanceelan@gmail.com
- **Customer Support Hours:** Monday – Friday, 9:00 AM – 6:00 PM (EST)